Terms & Conditions
Appointments can be made either in the salon, by phone or using our online booking service.
You are advised to pre-book appointments to ensure they receive their desired service, time and service provider. Walk in and standby clients are accepted.
Please ensure you give us the correct contact information. We will send reminders by text and email to notify you of your upcoming appointment.
Appointments booked for a chemical service must adhere to the skin test policy otherwise we have the right to change or cancel your appointment.
When booking an appointment please inform us of any health conditions as some conditions may prevent certain treatments being carried out. At each visit, you will be asked to sign your personalised consultation card so that we can be kept updated on any health issues. All personal details are kept in the strictest confidence.
CANCELLATIONS / LATE ARRIVALS
Clients who wish to change or cancel their appointments are kindly requested to provide a minimum of 24 hours notice as otherwise a £10.00 charge may be applied.
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
We are happy to take bookings for teenagers. However, a parent or guardian will be required to be in attendance whilst the treatment is carried out.
Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred - unless stated so by a member of the management team. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. For monetary vouchers, you are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.
PREPAID COURSES OF TREATMENTS
Have a validity of 12 months from the date of purchase, unless otherwise stated.
Please note that prices are subject to variation and the management reserve the right to change pricing without prior notice.
Please ensure you retrieve all your valuables before leaving the premises as we cannot be held responsible for lost items.
There is a large FREE Parking in Shaw village centre, in front of Tesco's Express. Alternatively, there is plenty of FREE parking spaces behind and adjacent Lucena House.
We welcome feedback on our services as our aim is to make your time with us as enjoyable as possible. Please follow this LINK to leave an anonymous Feedback.